Contact Us

If you’re curious, have a question or are in need of technical support, never hesitate to reach out to us. We would love to have a chat or to help you out. On this site you’ll find all contact informations.

Have a question or need support?

Send Us a Message

Call Us Directly

Never hesitate to give us a direct call. You can reach us at +45 2370 8963 – or we’ll call you back as soon as possible. 

Need Support?

If you need support af any kind, we are always here to help! Contact our support via the form above or by writing to:

Visit Our Address

Instore Excellence
Ærtemarken 120
2860 Søborg


Frequently Asked Questions

Is the app a good fit for my company?

We have customers in many industries, all over the world – e.g.: Retail, Multiple-Unit Companies, Field Sales Teams, Brands with Distribution in Other Stores and the Automobile Industry.

Ask us about cases that are similar to your company or industry, and we’ll be able to show you specific examples on how we can help your company too.

What can the app do?

We specializes in the following solutions:

  • Task Management 
  • Store & Location Audit 
  • Compliance Check 
  • Loss Prevention 
  • Issue Management 
  • Health & Safety 
  • Certification Process

In short, the app can help you streamline and digitize work procedures making it possible to regain visibility within all links of the company, communicate clear guidelines to all teams and hold sites accountable.

This helps your company to keep standards and performance high, while ensuring that all your guests or clients have the same experience everywhere.

Furthermore, the app collects and sorts large data sets making it possible to identify patterns and relationships that can help solve business problems through data analysis. Better known as “Data Mining”.

How do we implement the app in my company?

In collaboration with you, we tailor our app to mirror the structure and needs of your company. From location to division to headquarters. From employees to managers to top management.

You tell us what you need, we make it happen. The integration of the Instore Excellence application doesn’t require installation of any software. All you need to do is have your team download the app, log in and then you are up and running. This makes integration and onboarding very easy and very fast.

What are the requirements in order to use the app?

Use any device with a modern browser and you are good-to-go. Online or offline. iOS or Android.

For all devices with a browser, we offer a comprehensive web app designed to fully adapt to your screen size. For iOS and Android devices we offer native apps as well, that even works offline.

The app comes in 10 languages and can be found in any App Store.

Is the app safe?

The Instore Excellence app is hosted on the Microsoft Azure Cloud platform that handles everything related to physical and network security plus monitoring and maintenance. The Microsoft Azure Cloud meets a broad set of international and industry-specific compliance standards as well as country-specific standards. Some security details are: 

  • Strict password policy
  • Military encryption algorithms secure data
  • Frequent vulnerability tests performed by third party protects against various threats
  • Extensive back-up, recovery and disaster recovery plan

Visit Microsoft Azure Trust Center for more details.

Get Your Free Trial

It’s so much easier than it sounds! The setup doesn’t require installation of any software – all you need is our app. Sören Hinz, Branch Sales Manager at Walbusch Filialen, says:

“The process is very easy and very fast! I just sent an email to Morten, and we arranged a meeting to discuss our case. After that, it just took one call to the IT department, and everything was up and running shortly after. The support is great, and the app is the best for our specific needs. It makes it possible for us to have everything we need – combined in one tool.”