Issue Management
Get real-time reports and regain full visibility within all links of the company. Identify repeating issues, new issues and root causes, before they become liabilities.
Informed decisions & smart action
Identify & Handle Issues Effectively
Issue management is about; 1) identifying and mapping issues, 2) assessing the probability and consequences of the issues, 3) analyzing priority issues, and 4) laying down strategies for handling priority issues.
We can’t help you with the strategies – but we can make sure you have all the data you need to make informed decisions and take smart action.
By using the app for issue management, we can help you ensure that you effectively handle repeating issues, new issues and root causes throughout the company.
Results
What You Can Do With
Issue Management
Regain Visibility
With a digitized tool you are able to regain visibility within all links of your company. This allows you to follow how campaigns, standards and programs are executed in real-time and take direct action if needed.
Be Proactive
Get real-time reports from all sites and be able to identify and fix issues in relation to loss prevention, before they become liabilities or affect your bottom line.
Keep Track on Development
With the app you are able to monitor the development of each store or location continuously. This allows you to base future decisions on facts and not gut feelings. And your data is always safe with us.
Focus Your Communication
Pinpoint areas that need attention to only the responsible person and avoid unnecessary mass communication.
Features
The Features You Need
Custom Reports that Reduces Risks
Get real-time reports from all sites and be able to identify repeating issues, best and worst, negative trends and root causes – before they become liabilities.
Delegate Tasks Automatically
Delegate single or multiple tasks – to one or hundred recipients. Use it to complete checklists or to do’s. Add short text or upload a document brief for the more complex tasks.
If an issue arises, the system can also be set up to automatically delegate a specific task to the person in charge. E.g. if something is broken and needs to be fixed.
Checklists & Surveys
A core feature for all who have large teams and standards to uphold. Customized surveys and checklists will keep both standards and performance high.
Photo Management
Never again struggle with uploading, staring and storing photos. All photo management you need is available through the app. Attach photos to audits, tasks and corrective actions. Fast and easy.
Corrective Action
Use this feature to assign corrective action. It can be set up to automatically notify if an error is recurring – including due dates and illustrations. Or the notification can be done manually in real-time.
Simple & Effective E-Trainings
Our e-training module is not a complicated “academy / e-learning” system, but a simple and fast way to train employees. Read more about e-training in the app here.
Easy Access & Implementation
The app is Cloud based. It works on all devices – both online and offline. This also makes implementation of the system very easy.
Clean & Professional User Interface
We keep things simple in order to make your everyday job more easy and effective.
Get Inspired
What Others Are Saying
Walbusch Filialen
“I can see directly on my dashboard which stores are good at reaching their goals and which are not. I can troubleshoot and address potential issues ahead of time; is the problem a lack of motivation, the methodology, the communication with the store manager, etc.?”
Sören Hinz, Branch Sales Manager
Flying Tiger Copenhagen
The multi-unit company uses issue management to handle the communication between the stores and headquarters regarding problems / issues the stores are not able to fix themselves.
Get Your FREE Trial
It’s much easier than it sounds! The setup doesn’t require installation of any software – all you need is our app. Sören Hinz, Branch Sales Manager at Walbusch Filialen, says:
“The process is very easy and very fast! I just sent an email to Morten, and we arranged a meeting to discuss our case. After that, it just took one call to the IT department, and everything was up and running shortly after. The support is great, and the application is the best for our specific needs. It makes it possible for us to have everything we need – combined in one tool.”